At Eco Adventures Wanaka, the health and safety of our guests, staff, and community is our highest priority. Our tours operate in natural and sometimes remote environments, where certain risks are inherent and cannot be entirely eliminated.

Purpose

This statement is intended to provide clear and comprehensive risk disclosure information for booking agents, and individual participants. It outlines the potential hazards associated with our experiences, our control strategies, and the responsibilities of all parties involved. This document is reviewed regularly to ensure it remains accurate and reflective of our practices.

Our Responsibilities

Eco Adventures Wanaka complies with all relevant New Zealand legislation including the Health and Safety at Work Act, the Maritime Transport Act, and applicable safety regulations. We:

• Take all reasonable steps to identify, assess and control hazards.

• Employ trained, qualified and competent staff.

• Operate vessels in accordance with approved Maritime New Zealand Transport Operator Plans (MTOP).

• Maintain emergency response protocols and provide thorough safety briefings before departure.

• Continuously review and improve our systems in response to incidents or near-misses.

Potential Risks & Mitigation Strategies

Slips, Trips & Falls

Wet decks, uneven ground, steps or rocky trails

Good housekeeping, guest reminders, signage, footwear guidance

Operating Near Water

Risk of falling into water or drowning

Lifejackets provided, trained staff, safety briefings, area supervision

Sudden Vessel Movement

Rough waters, vessel manoeuvring, moving parts

MTOP compliance, restricted access to moving parts, safe seating

Weather or Natural Hazards

Wind, rain, lightning, earthquakes, waves

Daily monitoring, cancellations in unsafe conditions, emergency protocols

Vehicles 

Rough roads, exit and entry of vehicle

P endorsement, drill training, seat belt communication

Medical Events

Accidents, allergic reactions, pre-existing conditions

First aid kits onboard, some staff trained in first aid, AEDs location aware 

Accessibility Limitations

Uneven terrain, stairs, narrow passageways

Guests are advised to contact us prior to booking to discuss mobility needs &weather

Emergency Situations

Earthquake, fire, tsunami, flood

Evacuation plans, staff training, emergency call procedures, skipper-led drills

Participant Responsibility:

All participants are expected to follow crew instructions at all times. It is your responsibility to inform us of any medical conditions or concerns prior to departure. Lifejackets are provided and must be worn when instructed as well as seat belts in vehicles. You have reviewed the fitness requirements of the trip and are medically fit to participate. 

By joining our tour, you confirm that you understand the nature of these risks and accept personal responsibility for your safety.

I understand that failure to follow guide instructions or unsafe behaviour may result in my removal from the activity, without refund. 

If you have any questions or would like more information about safety procedures, please don’t hesitate to contact us.

Feedback & Continuous Improvement

We value your feedback. If you observe a potential hazard or have suggestions for improving safety, please let us know. We are committed to continual learning and enhancing the experience for all.

Completed Jan 2025